FAQ

Registration as part of our online store is optional. You can place an order without registering, after reading and accepting the store’s regulations. Registration takes place by completing and accepting the registration form on the website. The condition of registration is consent to the content of the regulations and providing personal data marked as mandatory. Registration will facilitate future purchases, which we encourage you to do.

We make every effort to ensure that the order reaches you as soon as possible. The average waiting time for the order to be shipped is several business days, while the delivery time depends on the delivery method and country of delivery you choose. Transport by courier in Poland usually takes about 24-48 hours, to a country outside Poland it takes 2-5 days from the moment of sending the package, but there are situations where this time may be extended for reasons beyond our control, so after sending each package, we send a link to track the package at every stage of the shipment.

The following payment methods are available in our store:

Fast ON-LINE payment

Safe online payments can be made by means of a quick transfer, thanks to the Przelewy24 system. When making a payment through a fast PRZELEWY24 payment, your order will immediately change its status to “paid” and will go to execution.

Payment by credit card 

Payment by VISA or Mastercard. The payment is immediate, which means that the order can be processed quickly.

PayPal payment:
Our store offers the possibility of quick PayPal payments, so if you have such an account and this method of payment is commonly used by you, you can also use it in our store.

TRADITIONAL Bank Transfer

If you use a traditional transfer, we will prepare and send the ordered products when our system confirms the receipt of payment, usually the next day after placing the order.
Bank transfer details:
Double One Sp. Z o.o., ul. Wolska 44a, 01-187 Warszawa

No. accounts PLN: 87 1140 2004 00003502 8084 4592

Euro account: no.: 72 1140 2004 0000 3112 1240 6577
IBAN: PL72 1140 2004 0000 3112 1240 6577
BIC/SWIFT: BREXPLPWMBK

USD account: no.: 67 1140 2004 0000 3312 1240 6569
IBAN:  PL1140 2004 0000 3312 1240 6569
BIC/SWIFT: BREXPLPWMBK

Cash on delivery:
When choosing the method of payment on delivery, you will pay for the ordered goods to the courier in cash or by card upon delivery. When placing an order with this option, remember to have the deducted amount ready for payment if it is a cash payment on the day the package is delivered.