MyHomelife Store Regulations
DEFINITIONS
“MyHomelife” or “Service Provider” – DOUBLE ONE Sp. z o.o., with headquarters in Warsaw at ul.
Wolska
44a, 01-187 Warsaw, operating under the brand name of myHomelife, registered in the register
entrepreneurs
Of the National Court Register at the District Court for the capital city of Warsaw, Division XII
Commercial Register under the number 0000735759, NIP: 5272855385, REGON: 380473422, capital
company share in the amount of PLN 5,000.00, e-mail: kontakt@myHomelife.pl. The registered office address is not
The contact and complaint address is: Sklep myHomelife, ul. Prusa 10 lok
9, 05-800 Pruszków.
“Regulations” – these regulations
“Website” – an internet portal at www. MyHomelife.pl
“User” – the person who made the Registration
“Registration” – creating an account on the Website
“Gift Card” – a voucher sold in the form of a card, entitling the holder to
purchase of goods on the Website
“Sales Campaign” – Limited Time Period, with which myHomelife presents w
The Website, only registered Users, information on individual
goods for which, after the User submits an offer, then accepted by
myHomelife,
a sales contract may be concluded;
1.1. myHomelife provides free electronic services via the Website, i.e.
The account maintenance service and the Newsletter service, sells goods through
Service
and enables the conclusion of a contract for the provision of paid services via the Website. Sale
of goods is carried out as part of individual Sales Campaigns. Both the quantity
the available goods as well as the duration are given individually for each Campaign
sales. The prices quoted on the Website are gross prices including applicable taxes, including
in particular, the tax on goods and services (VAT) in the amount specified by the current
applicable law. The provisions for the sale of goods apply
according to the paid services provided by myHomelife, unless otherwise stated.
1.2. By registering, the User concludes a free-of-charge agreement with myHomelife
services
electronically, for an indefinite period of time, which may be terminated at any time on the terms
specified in the Regulations. By purchasing goods available under the Campaign
sales on the Website, the User concludes a selected sales contract with myHomelife
goods from
obligation to pay, from which he may withdraw on the terms set out in the Regulations, consistent
with applicable law.
1.3. myHomelife is obliged to deliver the purchased goods to the User on time
given in
conditions of a given Sales Campaign, free from defects. The date of delivery of the goods specified in
terms of a given Sales Campaign constitutes a binding contractual provision for the parties
myHomelife
is responsible for defects in sold goods on the terms specified in the regulations
generally applicable law and in the Regulations.
1.4. By working days given as a term, it is understood all days of the week except for
Saturdays, Sundays and public holidays in Poland.
1.5. The costs of using the means of distance communication by the User shall be borne by the User
User. The cost of calling myHomelife is based on the operator’s basic tariff
telephone and no
is higher than the cost of a regular telephone connection, according to the tariff package
service provider used by the User.
2.1. Sales campaigns are available on the Website only to Users.
2.2. Setting up and using a User account on the Website is free of charge and may be used in any
moment terminated by the User. Membership in the Website does not involve the User
obligation to bear the costs.
2.3. One User may only create one member account on the Website.
2.4. User’s statement on resignation from membership (termination of the contract for the benefit
services by electronic means) may be sent by e-mail to the following address: kontakt@myHomelife.pl.
Agreement
terminates upon receipt by myHomelife of the declaration of resignation, excl
contracts
concluded with Users whose orders are still being processed. In these
in cases, the contract is terminated after 30 days from the date of delivery of the ordered goods
(notice period).
2.5. Each User has direct, password-protected access to the Website.
The contract for the provision of electronic services is concluded in Polish.
3.1. During registration, the future User will be asked to provide personal data
(see section 15.1). Users are required to provide complete, true data in
for the correct implementation of the concluded contract.
3.2. After completing the registration process, the User will receive a confirmation of registration by road
electronically with confirmation of the essential conditions of the concluded contract for the provision of services
by electronic means.
3.3. The password and other access data are confidential and should not be disclosed to unauthorized persons
people.
3.4. Registered Users may not use the Website on terms other than
fixed, in particular by interfering with its functioning or manipulating processes
technical. It is forbidden for Users to provide illegal content.
3.5. In the “My Account” section available on the Website after logging in, it exists
the ability to view orders in progress, shipped from the warehouse or point
myHomelife and delivered to the User.
3.6. In their account, each User can manage their settings and data, incl
subscription to the newsletter and personal data.
3.7. myHomelife reserves the right to warn Users who are not consumers
in
the meaning of the Civil Code, about the possibility of termination of membership and the change or
deletion of the data provided by them, if any of the regulations is violated
Of the Regulations. If the User, who is not a consumer within the meaning of the Civil Code,
makes a gross number of returns of goods in relation to the number of goods retained,
myHomelife has
the right to terminate the contract with such a User, after conducting the procedure
an explanatory statement regarding the violations found.
4.1. Technical requirements necessary for cooperation with the ICT system, which
myHomelife uses the following:
(a) connection to the Internet,
(b) a web browser.
4.2. myHomelife reserves that the use of the Website may involve standard risk
related to the use of the Internet and recommends the project to Users
appropriate steps to minimize them.
5.1. Under the conditions set out in the Regulations, the User concludes an agreement with myHomelife
sales
specific goods or a contract for the provision of paid services.
5.2. Information on the Website does not constitute a binding offer for myHomelife within the meaning of the Code
civil,
but they are an invitation to enter into a contract. Goods available as part of the Campaign
are only available while stocks last (myHomelife communicates in
framework
The website the number of available goods).
5.3. By sending the order by clicking the “Order and pay” button, the User places
an offer to conclude a sales contract.
5.4. When placing an order, until you press the “Order and pay” button
The user has the option of correcting the entered data on his own within the panel
“Basket” by adding or removing an item from the basket. Compound correction
orders can also be made by contacting us by phone or sending an e-mail.
5.5. After placing the order, you will receive a confirmation from myHomelife by e-mail
submission
orders (submitting an offer) containing all the essential elements of the order it constitutes
confirmation of receipt of the order by myHomelife (receipt of the order into the system
IT) and does not constitute a declaration of will to conclude a sales contract between
myHomelife a
User. The sales contract is concluded only after confirmation by myHomelife
availability of goods and express acceptance (acceptance) by myHomelife of the User’s offer, co
will stay
confirmed by a separate e-mail sent to the User after completing it
orders.
5.6. The term of the contract for the provision of paid services is the same as the time
provision of the service by myHomelife or a third party commissioned by myHomelife
services to
User and is provided each time a given service is presented on the Website.
The contract for the sale of goods is concluded in Polish.
6.1. The Website is subject to the prices quoted each time the order is placed on
on each side of the goods and on the dates specified in the description of each Sales Campaign.
6.2. The given prices are final prices and include VAT in the amount specified by
currently applicable legal regulations and all other price components, for
except shipping costs.
6.3. Shipping costs are determined individually for each order and depend on the size and
the weight of the goods as well as the shipping method. Shipping costs for non-standard goods
parameters (dimensions or weight) are given on the page of a given product.
myHomelife offers its Users the following payment methods: (1) by credit card,
(2) bank transfer or internet transfer via the PRZELEWY24 payment system
cooperating with myHomelife,
(3) cash payment on delivery.
7.2. myHomelife reserves the right to restrict certain payment methods for
individual goods and indication of a different payment method. Information about accepted
payment methods and delivery restrictions are clearly indicated,
each time at the latest at the beginning of the ordering process.
7.3. myHomelife does not sell wholesale to logged in customers
myHomelife.pl. IN
if you choose to pay cash on delivery, myHomelife can contact
User
who is not a consumer within the meaning of the Civil Code, to confirm the order,
if the order is for a significant amount.
7.4. myHomelife accepts various types of credit cards, incl. Visa and Mastercard.
7.5. If the User chooses a payment method other than cash payment at
on delivery, the User is obliged to make the payment immediately after submission
orders.
7.6. In order to issue an invoice, please send each time after placing the order to the following address:
kontakt @ myHomelife, necessary data to issue an invoice, including the number
orders,
which the document is to relate to. myHomelife can also enter within the funnel
shopping cart
functionality that allows the User to select it at the stage of placing the order
the option to issue an invoice. The VAT invoice will be sent as a .pdf file within 7 days
working days from the date of delivery specified in the order confirmation, subject to
meet the deadlines for issuing an invoice provided for by applicable regulations.
8.1. The arrangements below apply to all discount vouchers offered
by myHomelife.
8.2. The discount vouchers include in particular:
(a) welcome discount vouchers for registration on the Website as a result of using the invitation
to create an account on the Website;
(b) discount vouchers as a consequence of a person’s first paid order
invited by a given User;
(c) discount vouchers individually assigned to individual Users by myHomelife.
8.3. Discount vouchers are valid only for a specific date or for a specific Campaign
sales, about which myHomelife informs the User each time.
8.4. Extending the validity of the voucher or transferring it to another Sales campaign is not
possible.
8.5. The right to use discount vouchers cannot be transferred to other Users
(discount vouchers are assigned individually to individual Users).
8.6. Discount vouchers cannot be used to cover shipping costs.
8.7. Discount vouchers can be used for purchases of a certain minimum value,
given in the terms and conditions relating to a specific voucher. Discount vouchers cannot be exchanged for
cash equivalent.
8.8. When redeeming a discount voucher, the User is not entitled to receive the difference
in the form of cash or bank transfer, if the value of the purchased goods is lower than the value of the voucher
discount.
8.9. If the cost of the order exceeds the value of the discount voucher, the difference must be paid
through the offered payment methods.
8.10. The User may only use one voucher within one order.
8.11. The vouchers bear no interest and are not paid out in cash.
8.12. If the User withdraws from the contract for the sale of goods purchased in
On the website using a discount voucher, myHomelife will refund: (I) cash using
the same method of payment as used by a person who is a consumer within the meaning of the Code
civil, unless that person has expressly agreed to a different method of reimbursement that does not bind for
it with no costs, and also (II) a discount voucher. If the User withdraws from the contract
the sale concerned some of the purchased goods, myHomelife will execute first
return
cash in accordance with the provisions of the previous sentence, and then, if value
returned goods will be higher than the amount of cash paid by
The User will refund the voucher as part of the payment of the sale price of the goods
discount
for the appropriate amount.
9.1. Gift Cards may be purchased by the Website User (“Buyer”).
The use of the Gift Card by a person who is not a User requires registration in
The service.
9.2. The provisions regarding the sale of a Gift Card shall apply accordingly
the procedure for concluding a contract for the sale of goods, with the proviso that in order to deposit
orders for a Gift Card, the User should contact us in advance
myHomelife
by phone or in the form of an e-mail. He will then receive a message from myHomelife
with a link, the clicking of which will take you to a page dedicated to a given
The User, on which he will be able to order a Gift Card. The moment
receipt by the User of the confirmation of receipt of the order for the Gift Card by
myHomelife, myHomelife accepts the offer submitted by the User, i.e.
to be concluded
a Gift Card sale agreement
9.3. The Gift Card cannot be purchased using another Gift Card.
9.4. The Gift Card cannot be exchanged for cash.
9.5. Upon delivery of the Purchaser’s Gift Card, the Purchaser shall be at risk of losing it
or damage.
9.6. The Gift Card is valid from the date it is issued or sent to the Buyer for a period of time
specified each time in the invitation to submit offers regarding the Gift Card (on
the Gift Card presentation page on the Website). Gift Card expiry date
makes it impossible to use it, which does not prejudice the Buyer’s right to reimbursement of benefits
unused by the expiry date of the Gift Card (withdrawal from the contract).
9.7. The gift card can be used to purchase goods of the same value or
higher than the face value of the Gift Card.
9.8. If the value of the order exceeds the current value of funds on the Card, the User
is obligated to pay the price difference as specified by myHomelife for the given
type of goods.
9.9. The Gift Card can only be used until it is used up
her means. It is not possible to top up the Gift Card.
9.10. The Gift Card cannot be used to pay for goods covered by the promotion, unless
that the terms and conditions of the promotion of a given product expressly provide otherwise.
9.11. In the case of distance contracts, the Buyer who is a consumer is entitled
the right to withdraw from the Gift Card agreement concluded with myHomelife, within 30 days from
day
receiving a Gift Card. This deadline is met in the case of sending a declaration of
withdrawal within the indicated period, in particular to the following address: kontakt@myHomelife.pl.
9.12. The Buyer is not obliged to return a Gift Card that has been deactivated
(the expiry date of the Gift Card has expired, the User has successfully withdrawn from the contract
the sale of a Gift Card, the User used all funds accumulated on the Card
Gift Card). In the event of withdrawal from the Gift Card sales contract, the contract
the sale is deemed not to have been concluded and the Gift Card will be deactivated. If the Card
The gift certificate was used to purchase the goods, the Buyer retains the right of withdrawal
in terms of unused (unrealized) nominal funds assigned to the Card
Gift card. This means that if in the period between the submission of the declaration of withdrawal from
sales contract for a Gift Card, and the deactivation of the Gift Card, the Buyer or another
The User used the Gift Card in whole or in part (paid for it
myHomelife will be released from its obligation to refund the Buyer the amount paid for the purchase
Cards
Gift to the extent that the Buyer or another User has used it in whole or in part
parts. The above does not affect the rights of the Buyer who is a consumer to withdraw from
contracts for the sale of goods purchased using a Gift Card.
9.13. myHomelife will refund the Buyer the amount paid for the purchase of the Card within 14 days from
date
receipt of a declaration of withdrawal.
10.1. Deliveries are made only within the territory of the Republic of Poland, to the place specified by
User’s delivery address for the order.
10.2. myHomelife will ship the goods as soon as possible after completing the ordering process and
payment, but no later than within 48 hours from the moment of completing the order, and
completion of payment (deadline
performance by myHomelife), unless in relation to the goods, before
conclusion
contracts agreed otherwise. The expected delivery dates are given on the confirmation
placing an order and paying from myHomelife including the tracking number containing the
order.
10.3. If the User fails to collect the goods, myHomelife will call the User to
performance of the concluded sales contract and receipt of purchased goods. In the event of a re-
failure to collect the ordered goods by the User at the time specified by myHomelife
time limit, myHomelife
reserves the right to withdraw from the sales contract within the next 14 days from the date
ineffective expiry of the deadline for receipt of goods by the User due to non-performance
a sales contract by the User.
10.4. If the parcel is not picked up by the User for reasons attributable to the User
Of the User, myHomelife may claim from the User the equivalent of the cost of reimbursement
shipment on
the address of the myHomelife warehouse or outlet, unless stipulated that these costs are borne by
myHomelife.
10.5. The costs of delivery of the goods are borne each time by the User, with the exception of deliveries
subject to separate agreement with myHomelife. Shipping cost information is available
each time
on the item page in the delivery cost table.
10.6. Upon receipt of the goods from the carrier, the risk is transferred to the User
accidental loss or damage to the goods. In the event that the User has decided to
using a carrier over which myHomelife has no influence, switching
the dangers
accidental loss or damage to the goods occurs when the goods are released by myHomelife
the carrier selected by the User.
10.7. In case of external damage to the package, in order to be more efficient
verification of the complaint, please prepare it with the courier
damage report and notifications about this fact to myHomelife, by writing to the following address:
kontakt@myHomelife.pl. IN
in the event of damage to the goods during transport, subject to the provisions of point
10.6. second sentence, the User is entitled to the claims specified in point 13.2.
below.
11.1. The user has the right to withdraw from the contract for the sale of goods within 30 days
calendar days from the date of receipt of the goods. The user has the right to withdraw from the contract without giving
reasons and at no cost, excluding the direct cost of returning the items that
The user is obliged to bear these costs on his own, unless stipulated that these costs
are borne by myHomelife.
11.2. Withdrawal from the contract takes place by submitting a statement by the User about
withdrawal from the contract. Such a declaration should be made using the template
the form on withdrawal from the contract (in accordance with the statutory template of the form referred to
in art. 30 sec. 1 of the Consumer Rights Act), constituting an attachment on the website www. MyHomelife.pl, in this statement
The user will inform myHomelife of his decision to withdraw from the contract. Statement
you can
sent by post or to the e-mail address kontakt@myHomelife.pl.
11.3. The deadline to withdraw from the contract is considered met if the declaration is left
shipped within 30 days of receipt of the goods. The user is obliged to return the goods
immediately, but not later than within 30 calendar days from the date of withdrawal
the contract, but to meet the deadline, it is enough to return the goods before its expiry.
11.4. If the User wishes to return the goods, the User may contact
myHomelife,
by sending a message to the following address: kontakt@myHomelife.pl. In order to streamline the return procedure,
please provide the order number and the reason for the return, which is not, however, obligatory.
The User may also submit a declaration of withdrawal from the contract via the Website, using the functionality provided for this purpose.
11.5. myHomelife, in the event of withdrawal from the contract, undertakes to return the provided
receivables for
purchased goods in the same way as it was
made by the User, no later than 14 days from the date of receipt
goods (shipments with previously purchased goods). In the case of cash on delivery,
myHomelife
will ask the User to indicate the bank account number in order to make a refund
payments, which does not infringe the obligations of myHomelife specified in the preceding sentence. if
myHomelife no
offered to collect the goods from the User himself, he may withhold the reimbursement
received from the User until the goods are received back or delivered by
The user of the proof of its return, depending on which event occurs first.
11.6. myHomelife is not obliged to reimburse shipping costs incurred by
User
when delivering the goods after purchase, exceeding the cost of the cheapest, usual method
delivery of the goods offered by myHomelife.
11.7. If the payment was made with the use of a discount voucher, the User will receive
a refund of the money actually paid and the used discount vouchers will be reused
saved on the User’s account.
11.8 If payment was made using a Gift Card, then refund
payments are made with the consent of the User in the form of a voucher added to the User’s account,
who made the payment with the Gift Card.
11.9 The User is responsible for the diminished value of the items as a result
use it in a way that goes beyond what is necessary to establish the nature, characteristics and
the functioning of things.
11.10. The User is not entitled to withdraw from the contract in the event of conclusion
contracts:
1) the subject of which is an item manufactured according to the User’s specification or serving
satisfying his individual needs,
2) the subject of which is a perishable or short-lived item
use-by date,
3) the subject of the service is an item delivered in a sealed package
once opened, it cannot be returned due to health protection or hygiene reasons,
4) the subject of which are things that after delivery, due to their nature,
they are inseparably connected with other things,
11.11. In the case referred to in point 11.10. 5) above, myHomelife may admit
The user has the right to withdraw from the contract within 10 days from the date of the contract. Down
withdraw from the contract for the provision of services referred to in point 11.10. 5) above apply
respectively, provisions regarding withdrawal from the contract for the sale of goods. Every time
the possible right of withdrawal will be expressly reserved in the service description on the website
Website.
11.12. In the event of exercising the right to withdraw from the contract by the User, he bears it
direct cost of returning the goods, unless myHomelife has stated that it will bear the cost of return.
IN
for goods which, due to their nature, cannot be left in the normal course
sent back by post, the cost of the return shipment is analogous to the costs incurred by the User,
when placing an order.
11.13. Goods subject to return (withdrawal from the contract) should be sent to the following address:
Double One Sp. zo.o. (myHomelife Store)
ul. Prusa 10 lok. 9
05-800 Pruszków
e-mail: kontakt@myHomelife.pl
11.14 It is possible to order a courier for a fee (at the User’s expense) after
reception
shipment containing goods returned due to withdrawal from the sales contract
behind
through our Customer Service Department (however, it is voluntary), for this purpose
belongs
send a message with the order number to the address kontakt@myHomelife.pl.
Shipping cost
reimbursable is analogous to the costs that the User incurred when placing the order,
unless
these costs are stipulated to be borne by myHomelife.
11.15 In case of returning goods purchased during the action
promotional where
delivery to the User did not involve any payment, in the case of ordering by
User of the courier via the Customer Service Department, shipping costs
feedback will be
determined on the basis of the price list of the courier company, unless it has been agreed that these costs
bears myHomelife.
Detailed information on the amount of fees will be provided each time by the Service Department
Customer after
prior e-mail contact at: kontakt@myHomelife.pl.
12.1. Complaints regarding the provision of electronic services can be submitted at
particular
to the e-mail address: kontakt@myHomelife.pl or in writing to the address point
myHomelife.
12.2. For faster consideration of the complaint, please provide
in
reporting at least the name under which the User appears on the Website (address
e-mail) and
description of the objections raised.
12.3. If the data or information provided in the complaint is incomplete, myHomelife reserves the right
the right to
contact with the User in order to supplement them.
12.4. myHomelife considers the complaint within 14 days from the date of its receipt.
12.5. The response to the complaint is sent to the e-mail address or address
correspondence, according to
User instructions indicated in the complaint.
COMPLAINTS ABOUT
GOODS.
13.1. myHomelife is responsible for delivering the goods without defects.
13.2. If the goods sold by myHomelife have a defect, the User may according to
your choice:
myHomelife
will replace the defective one immediately and without undue inconvenience to the User
commodity free
from defects or removes such a defect. The reduced price should remain in this proportion
for the price
resulting from the contract, in which the value of the defective goods remains up to the value of the goods without
disadvantages.
The User may not withdraw from the contract if the defect of the goods is irrelevant;
obligated to replace
defective goods free from defects or remove the defect within a reasonable time without
excessive
inconvenience for the User.
If the User is a consumer (understood as a natural person who makes
entrepreneur of a legal transaction not directly related to its activity
economic or
professional), may require the removal of the defect proposed by myHomelife
exchange the goods for
free of defects or, instead of replacing the goods, demand that the defect be removed, unless
lead
it is impossible for the goods to comply with the contract in the manner chosen by the consumer,
or
would require excessive costs compared to the method proposed by
myHomelife. At
the assessment of the excess of costs takes into account the value of the goods free from defects, the type and
importance
the identified defect and the inconvenience to which it would be exposed is taken into account
myHomelife other
way to satisfy.
13.3. The user who found a defect in the goods for faster and efficient purposes
consideration
complaint notification, please send an accurate and detailed
information
regarding the defect, including photos of the defective goods, to the following address: kontakt@myHomelife.pl
along with information
regarding the preferred method of considering the complaint. myHomelife immediately
will contact
The user to the e-mail address provided by him regarding the further method
consideration
complaints. The above provision does not prejudice myHomelife’s obligation to
consideration of a complaint in
the deadline set by applicable regulations. The user who exercises the permissions
from the title
warranty, is obliged to deliver the defective item at the expense of myHomelife to the following address:
Double One Sp. zo.o. (myHomelife store)
ul. Prusa 10 lok. 9
05-800 Pruszków
e-mail: kontakt@myHomelife.pl
13.4. If the buyer who is a consumer within the meaning of the Civil Code, he demanded
exchange
things or removal of the defect or made a statement on price reduction, specifying the amount,
at which
the price is to be lowered and myHomelife has not responded to this request in time
14 days, it is considered
that he considered this request justified.
13.5. myHomelife is liable under the warranty if a physical defect remains
found before the expiry
two years from the date of delivery of the item to the User. A claim for the removal of a defect or
exchange
goods free from defects expire after one year from the date of finding
downsides, however
in the case of purchase of goods by a consumer within the meaning of the Civil Code – run
deadline
the limitation period may not end before the expiry of the period referred to in
sentence
first.
CIVIL LIABILITY DISCLAIMER FOR HYPERLINKS
14.1. The Website contains hyperlinks to other websites.
14.2. If myHomelife receives unlawful information
or unethical
content, the appropriate hyperlink will be removed from the Website.
15.1. During registration on the Website, the User will be asked for an application
data
personal data that will be used by myHomelife for the performance of contracts
concluded with
User.
15.2. Personal data will be processed in order to perform the contract for the provision of services
way
electronic (maintaining an account on the Website), in order to conclude sales contracts
goods or
services and for other purposes for which myHomelife is authorized by the Data Protection Act
personal and
the act on the provision of electronic services.
15.3. Other data that are not necessary for the performance of contracts for the sale of goods or services
for
The user may be processed with his consent.
15.4. Providing data is voluntary and the User has the right to access
data and
the right to modify them. The user is responsible for the application
untrue
personal data.
15.5. Personal data is protected in accordance with the Act of August 29, 1997 on protection
data
personal data (consolidated text: Journal of Laws of 2002, No. 101, item 926, as amended) in the manner
impossible
access by third parties.
15.6. We register the IP addresses of each login to the Website and registration as well as IP
complex
orders.
15.7. The administrator of Users’ personal data is myHomelife.
15.8. When placing an order on the Website, Users provide information
about
billing address, delivery address and make payments using methods
indicated in
these Regulations.
15.9. For the convenience of the User, when paying by credit card, the system automatically
remembers
part of the card information and allows subsequent purchases without re-entering the data
cards.
15.10. You can read the myHomelife data protection declaration in the Policy
privacy.
16.1. Using illustration and photo materials, compositions, page layouts
and rights
intellectual property contained on the Website – in whatever form – for other purposes
than use
personal, is not allowed, unless expressly authorized by the party
myHomelife.
17.1. A dispute arising from an agreement concluded between the User being
consumer in
meaning of the Civil Code and myHomelife, may be ended amicably in
the way
proceedings regarding out-of-court settlement of consumer disputes. Participation
myHomelife w
the procedure for out-of-court settlement of consumer disputes is
voluntary, a
the information provided below does not constitute a commitment by myHomelife to take
participate in such
proceedings. In the event that as a result of being submitted by the User being
the consumer of the complaint, the dispute is not resolved, myHomelife each time
will provide the User
on paper or other durable medium, a declaration of intention to withdraw from
by application of
initiation of out-of-court dispute resolution proceedings
consumer goods, or
consent to participate in such proceedings, or refusal to participate in
proceedings in
on out-of-court settlement of consumer disputes. If myHomelife does not
he made none
statements, it is considered that he / she agrees to participate in the proceedings in the case
out-of-court
resolving consumer disputes.
17.2 On the terms specified in the Act of December 15, 2000 on the Inspection
Handlowa, under
settlement of permanent arbitration courts at voivodeship inspectors of the Inspection
Commercial
may be subject to a dispute over rights at the request of the User who is a consumer
property
resulting from an agreement concluded between the User who is a consumer, and
myHomelife.
17.3 On the terms specified in the Act of December 15, 2000 on Inspection
Commercial if
The nature of the case, the provincial inspector of the Trade Inspection, speaks for it
take
activities aimed at out-of-court resolution of a civil law dispute between
The user who is a consumer and the entrepreneur by enabling
approximations of positions
parties for the parties to resolve the dispute or to make proposals to the parties
dispute resolution. The procedure is initiated at the request of the being User
consumer,
submitted to the voivodeship inspector competent for the place of performance
business activity by myHomelife.
17.4. A user who is a consumer may also apply to the poviat
(urban)
a consumer ombudsman, whose tasks include, in particular, ensuring
free
consumer advice and legal information on the protection of interests
consumers
and applying to entrepreneurs in matters of protection of rights and interests
consumers.
17.5. Rules and procedures for access to out-of-court dispute resolution
consumer
are defined separately in legal regulations (including, in particular, in the Act of 23
September
2016 on out-of-court resolution of consumer disputes) or in regulations
used
by entities authorized to resolve consumer disputes, w
in particular, in
the regulations in force in these entities. User who is a consumer
maybe
also obtain information on extrajudicial methods of dealing with complaints i
investigation
claims and the rules of access to these procedures on websites
county
(municipal) consumer ombudsmen, social and provincial organizations
inspectorates
Trade Inspections, social organizations whose statutory tasks include
protection
consumers and the Office of Competition and Consumer Protection (in particular:
https://www.uokik.gov.pl/pozasadowe_rozwiazywanie_sporow_konsumenckich.php).
17.6. Pursuant to Regulation (EU) No 524/2013 of the European Parliament and of the Council
on 21
May 2013 on online dispute resolution for consumer disputes
and changes
Regulation (EC) No 2006/2004 and Directive 2009/22 / EC (Regulation on
ODR in
consumer disputes), the consumer may submit a complaint via the platform
website
ODR (electronic link to the ODR Platform – http://ec.europa.eu/consumers/odr/).
Platform
ODR is, among others a source of information on forms of out-of-court settlement
disputes
that may arise between entrepreneurs and consumers. Independently
we remind you that
the e-mail address at which you can contact us is:
kontakt@myHomelife.pl
.
18.1. myHomelife reserves the right to amend the Regulations in the event of a
speaking at least
one of the following important reasons (closed catalog):
1) change in the law regulating the sale of goods or services or performance
services
electronically via myHomelife, affecting mutual rights and obligations
specified in the contract for
provision of services or a sales contract concluded between the User and
myHomelife.
2) the need to adapt myHomelife’s activities to orders, judgments,
provisions or
guidelines resulting from: (i) decisions competent in the field of activity
myHomelife body
public administration or (ii) a court order applicable in
range
activities of myHomelife, affecting mutual rights and obligations set out in
contract of service
services or a sales contract concluded between the User and myHomelife.
3) changing the method of providing electronic services by myHomelife
caused exclusively
technical or technological reasons (in particular, updating the requirements
technical indicated in these Regulations);
4) change of the scope or rules for the provision of services by myHomelife provided by the road
electronic, to
which the provisions of the Regulations apply, by introducing new,
modification or
myHomelife’s withdrawal of existing covered functionalities or services
Regulations and
offered to the User;
5) merging, splitting or transforming myHomelife or changing other data
myHomelife identification
specified in the Regulations.
18.2. Qlife will inform Users about changing the Regulations with the appropriate
in advance.
18.3. In the case of Users who have not accepted the Regulations, they have
right to
termination of the concluded contract within 14 days from the date of notification of the contract
changed
Of the Regulations. The amendment to the Regulations does not affect the content and conditions contained by
User i
myHomelife contracts for the sale of goods before the amendment to the Regulations.
18.4. In the event of changes to the Regulations, myHomelife will provide the text
uniform Regulations
by publication on the website and by means of a message sent to the address provided by
User’s e-mail address.
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